Microsoft’s new billing model for 365, whereby they’re contacting and billing end-users directly, is not going down well with many MSPs and arguably rightly so.
Many MSPs are resistant to such a billing relationship as it means they lose that complete management control over their own customers IT which at the crux is what supplying a managed IT services is really all about. The 365 billing model means Microsoft have the opportunity to create a direct relationship with your customer (something you wouldn’t want another vendor or indeed ‘competitor’ do) You’re effectively allowing third part involvement into your customer relationship and allowing Microsoft’s to cut into your revenues whilst they realistically offer you nothing in return? It doesn’t seem a great deal does it?
